Privacy
Policy

Glasgow Breakdown Recovery Limited (Company No. SC870113), registered in Scotland ("we", "us", "our"), is the data controller for the personal data described in this policy. We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

You can contact us about any privacy matter at info@glasgowbreakdownrecovery.co.uk or by phone on +44 7564 016582.

Information we collect

We collect personal data when you:

• Call us or submit a callback/contact form request
• Request a vehicle recovery or accident claims service
• Contact us via WhatsApp or email
• Browse our website (via cookies and similar technologies, see below)

This may include your name, phone number, email address, vehicle details, location and, where relevant to an accident recovery or claim, details of the incident and your insurance provider.

How we use your information

• To dispatch and provide recovery and towing services
• To communicate with you about your job or enquiry, including via WhatsApp where you have contacted us that way
• To liaise with insurers, garages and, where necessary, the police on your behalf
• To send invoices and process payment
• To improve our website and services, using aggregated, anonymised analytics data
• To comply with our legal and accounting obligations

Legal basis for processing

We process your data on the basis of: performance of a contract (providing the recovery service you have requested), legitimate interests (responding to enquiries, improving our service), consent (non-essential cookies and analytics, and marketing communications where applicable), and legal obligation (accounting and tax records).

Cookies and analytics

Our website uses cookies. Strictly necessary cookies are used to operate core site functionality and do not require consent. Analytics cookies, which help us understand how visitors use the site, are only set after you accept them via the cookie banner shown on your first visit. You can withdraw consent at any time by clearing your browser's local storage for this site or contacting us. We may use privacy-conscious analytics tools and, where enabled, Google Analytics.

Sharing your information

We share information with insurers, garages, breakdown partners and claims specialists only where necessary to deliver the service you have requested, and with service providers who support our operations (such as email, hosting and payment providers) under appropriate confidentiality and data processing terms. We do not sell your personal data.

How long we keep your data

We retain job and invoicing records for as long as required by UK tax law (normally six years), and enquiry data for as long as reasonably needed to respond to you, after which it is deleted or anonymised.

Your rights

Under UK GDPR you have the right to access, correct, delete or restrict the use of your personal data, to object to certain processing, and to data portability. To exercise any of these rights, contact us using the details above. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Changes to this policy

We may update this policy from time to time. The "last updated" date at the top of this page shows when it was last revised.